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At Salon Mood we take great pride in providing exceptional service and respecting the value of your time. As a small business, we require financial stability, and enforcing our cancellation policy is essential to maintaining that stability. To confirm your appointment, we require a 50% of services booked retainer fee which will be applied to your service. By booking an appointment with us, you agree to our cancellation policy as outlined below:
Cancellation or Rescheduling:
We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. If you need to do so, we kindly request that you provide us with at least 48 hours' notice. If you cancel or reschedule with less than 48 hours' notice, you will be responsible for 50% of the booked service, even if you reschedule to a later time.
If you are feeling unwell, we kindly request that you reschedule your appointment for another time. Please do not come to the salon if you are symptomatic. Your health and the health of our team and other clients is of utmost importance to us. If you are unable to attend your appointment due to illness and you provide less than 48 hours' notice, you will be responsible for 50% of the booked service.
Last Minute Schedule Changes:
To ensure efficient scheduling and respectful treatment of our time, we kindly
request that you refrain from changing your scheduled service within 48 hours of
your appointment. In the event that you do need to make a change, please be aware that a fee equal to half of the full service will be charged. For example, if you have booked a full custom color but decide to switch to a haircut on the day of your appointment or within 48 hours of it, we will need to apply the half fee of the original custom color service. Thank you for your understanding and cooperation in this matter.
In the rare instance that we need to reschedule your appointment, we assure you that any deposit made will be applied towards your next scheduled appointment. Our policies are in place to protect our business and to ensure that we provide our clients with the best possible service.
It's important to note that getting hair services is a luxury, and we appreciate your understanding and cooperation in working with us to schedule appointments that are convenient for you. We strongly advise against taking time off work or other commitments to receive our services. If you choose to do so, it is at your sole discretion, and we are not liable for any inconvenience or loss of income that may result.
By signing this agreement, you acknowledge that you have read and understood our cancellation policy. You agree to be responsible for any charges resulting from a violation of this policy. Please note that we require a signed copy of this agreement before we can proceed with your appointment.
Thank you for your understanding and cooperation. We look forward to providing you with the highest quality of service.
YOU DESERVE THE BEST
If you aren't completely satisfied with the end result of your hair, please contact the Salon within 7 days of completing your service.
We will do our best to accommodate you in a timely manner as our schedule allows and adjust the original service performed at no cost to you.